Here are some common questions we get. Don't hesitate to call, email or text if you have other questions.
Frequently asked questions
Do you take insurance?
We are a completely out of network practice. In order to provide the quality of care that our clients deserve, we do not bill insurance. This means we can offer 90 minute initial evaluations and 60 minute follow up appointments. We believe this is critical for providing the best 1:1 care available. We do not use PT aides, assistants or technicians. Every appointment includes hands-on assessment, movement analysis, comprehensive treatment, and active exercise.
Can you provide me with an invoice for out of network services?
We are happy to provide you with an invoice or superbill so that you may submit an out of network claim to your insurance provider for reimbursement. We highly recommend that you consult with your insurance provider about what your out of network benefits include.
Where are you located?
We provide service in a direct-to-client model so we travel to your home, work, or gym. This allows for minimal disruption to your busy lifestyle. We serve clients in the cities of Los Altos, Los Altos Hills, Palo Alto, Menlo Park, Mountain View, Cupertino, Sunnyvale and select surrounding areas. Feel free to contact us if you have questions about traveling to another location. A travel fee may apply to areas outside of the previously mentioned region.
Why the name "Synergy"?
The name of the company is a reference to my treatment philosophy. In healthcare education and research, we often use a term known as the Therapeutic Alliance. This alliance describes the collaboration between a healthcare provider and client. In this agreement, the client relies on the provider for their expertise and skilled service, while the provider relies on the client to maintain active participation in the rehabilitation process. In my view, this collaboration represents the most important value we can offer.
What injuries and conditions do you treat?
After a decade of working with patients, I have treated all types of orthopedic, sports and neuromuscular conditions. Some of the most common conditions I treat are running injuries, fitness/performance athlete injuries, shoulder pain and rotator cuff injuries, hip injuries, tendinitis/tendinopathy, post-fracture stiffness, chronic ankle sprains, chronic neck and back pain, frozen shoulder/adhesive capsulitis, knee pain and arhritis. If your condition is not listed, just contact us to see if we may be the right provider for you.
Do you only treat athletes?
No! I enjoy treating patients off all ages and abilities. Physical therapy provides tremendous value across the lifespan from pediatrics to older adults. You don't need to have an "injury" to seek physical therapy. Many of my clients have long term conditions which may limit their potential and hold them back from their desired lifestyle.
What is the difference between Physical Therapy and Wellness Services?
In the state of California, licensed physical therapists can provide certain health and wellness services. This may include fitness related instruction, healthy lifestyle education, and training services. It is important to note that wellness services are not considered phyisical therapy services. We offer performance services which often include sport specific or activity specific training, exercise instruction, injury prevention and lifestyle improvement. Please contact us if you have any questions about what each service entails.
Can you communicate with my pilates instructor, yoga instructor, personal trainer, or athletic trainer?
Yes, Inter-disciplinary communication is key to providing comprehensive treatment to my clients. In order to communicate with healthcare providers (chiropractors, acupuncturists, physicians, etc), you will need to complete a release of medical information form.